If you have any questions about Jade itself, please see our Jade Education page.

Please visit our Shipping Information page for details about how we send your purchases.

To see what changes have been made to keep our staff and customers safe during the pandemic, please see our COVID-19 Policy & Practices page.

Are These Products Regulated Or Restricted?

While the importing and exporting of some types of Jade are restricted (jadeite from Burma, for example), BC nephrite Jade has no restrictions.

Do You Offer Wholesale Prices To Retailers?

We do offer special wholesale prices to other retailers looking to carry our products.  Please email info@jadestore.com to inquire.

The product description says 1.5 inches, but the “Additional Information” tab says 3 inches. Why is that?

The dimensions in the “Additional Information” tab on each product are the dimensions including packaging, to allow our site to accurately charge for shipping. For the actual size of the item, please go by the measurement listed in the “Description” section.

What Taxes Do I Pay?

If you’re outside Canada, you won’t be charged Canadian sales tax. However, there may be import duties, VAT, or other taxes that your own country charges to be paid when your purchase arrives. These charges are not included in the purchase price of the item or shipping. These additional charges are the responsibility of the buyer.

If you’re inside British Columbia, you will be charged 5% GST (Goods and Services Tax) and 7% PST (Provincial Sales Tax).

If you’re located in a Canadian province that has HST (Harmonized Sales Tax) then you will be charged your province’s HST rate.

If you are shipping to a non-HST province then you will only be charged 5% GST.