If you have any questions about Jade itself, please see our Jade Education page.
Please visit our Frequently Asked Questions page for more information.

Do you ship to my country?

We ship all over the world using Canada Post, with the following exceptions:
Kazakhstan

What Taxes Do I Pay?

If you’re outside Canada, you won’t be charged any sales tax. However, there may be import duties that your own country charges to be paid when your purchase arrives. These are usually at the discretion of the customs agent dealing with your purchase, so we’re unable to say for certain what they will be, but are usually 10% at the most.
If you’re inside British Columbia, you will be charged 5% GST (Goods and Services Tax) and 7% PST (Provincial Sales Tax).
If you’re located in a Canadian province that has HST (Harmonized Sales Tax) then you will be charged your province’s HST rate.
If you are shipping to a non-HST province then you will only be charged 5% GST.

How much does shipping cost?

Shipping prices are tailored specifically to the items ordered, with prices varying depending on size and weight. The “Additional Information” tab on each item contains these measurements, which include packaging. There will be a variety of shipping options on the checkout page from which to choose.

How long will my order take to arrive?

Canada Post does have guaranteed delivery times on some of their shipping methods, and those will be shown on the checkout page.
The other methods aren’t guaranteed to arrive on a specific day, but the more expensive methods will generally arrive sooner.
Here is a list of the approximate delivery times for different mailing options. A “T” denotes that the shipping method includes tracking.
These are in business days, so weekends and holidays will need to be accounted for:
USA Delivery Options
Small Packet Air USA – 6 to 10 days
Tracked Packet USA – 5 to 8 days (T)
Expedited Parcel USA – 4 to 7 days (T)
Xpresspost USA – 3 to 4 days (T)
Priority Worldwide – 2 days (T)
International Delivery Options
Light Packet (Air) – 5 to 8 days
Small Packet (Surface) – 4 to 12 weeks
Small Packet (Air) – 7 to 13 days
International Parcel (Surface) – 4 to 12 weeks
International Parcel (Air) – 7 to 11 days
Tracked Packet International – 7 to 11 days (T)
Xpresspost International – 5 to 8 days (for most destinations) (T)
Priority Worldwide – 3 to 4 days (T)

Is my shipment insured?

All of the shipments that we send out are insured under our business insurance, so buying extra insurance from Canada Post is unnecessary. This allows us to pass the savings on to you, and offer much lower shipping rates than many other online stores.